REFUND POLICY

# Refund & Returns Policy **Last updated: September 2026** At **Hydro Tan Lotions**, we want you to be happy with your purchase. This Refund & Returns Policy explains your rights when purchasing from us and how to request a return or refund. Nothing in this policy affects or limits your statutory rights under applicable UK consumer law. ## 1. Your Statutory Cancellation Rights If you purchase a product from Hydro Tan Lotions online, by telephone, or by another distance-selling method, you generally have the right to cancel your order without giving a reason. You have **14 days from the day after you receive your goods** to tell us that you wish to cancel your purchase. After notifying us, you normally have a further **14 days to return the goods** to us. Where you validly exercise your cancellation rights: * We will refund the price paid for the returned goods. * We will also refund the cost of **standard delivery** originally paid by you. If you selected a more expensive delivery option, we are only required to refund the cost of our standard delivery service. * The refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed. * We will issue the refund without undue delay and generally within **14 days of receiving the returned goods**, or earlier where the law requires. * You may be responsible for the direct cost of returning goods where you cancel because you have changed your mind, unless we have agreed to cover that cost or applicable law requires otherwise. These cancellation rights are subject to the exceptions provided by law. ## 2. Sealed Products and Hygiene Some of our products may be sealed for health or hygiene reasons. Where a product is supplied sealed and the seal is broken after delivery, the statutory cancellation right may not apply where the product falls within the legal exception for goods that are unsuitable for return for health or hygiene reasons once unsealed. For this reason, we recommend that customers **do not open or use a product if they are considering returning it**. This does not affect your legal rights where a product is faulty, defective, not as described, or otherwise fails to meet the requirements of UK consumer law. ## 3. Faulty, Damaged or Incorrect Products Your legal rights are not affected if you receive a product that: * Is faulty or defective; * Is damaged; * Is not as described; * Is not of satisfactory quality; or * Is not fit for its intended purpose. Under UK consumer law, goods supplied to consumers must meet applicable standards including being as described, of satisfactory quality and fit for purpose. If you receive a faulty, damaged, or incorrect product, please contact us as soon as reasonably possible with your order number and details of the problem. Where appropriate, we may offer a repair, replacement, price reduction, or refund in accordance with your statutory rights. ### Your 30-Day Right to Reject Faulty Goods Where applicable, consumers have a **30-day short-term right to reject goods that do not conform to the contract** and may be entitled to a full refund. Different remedies can apply after the initial 30-day period, including repair or replacement and, in certain circumstances, a refund or price reduction. ## 4. Change-of-Mind Returns In addition to your statutory rights, Hydro Tan Lotions may accept eligible change-of-mind returns in accordance with the conditions below. Unless a statutory cancellation right applies, products must generally be: * Unused; * Unopened; * In their original packaging; and * In a resalable condition. We reserve the right to refuse a discretionary return where these conditions are not met, except where the customer has a statutory right to a remedy. ## 5. Return Postage Where you cancel an online order under your statutory cancellation rights because you have changed your mind, you may normally be responsible for the direct cost of returning the goods, provided we informed you of this requirement before the contract was made. Where a product is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will deal with the return and associated costs in accordance with your statutory rights. ## 6. Condition of Returned Products Customers may handle goods to the extent necessary to establish their nature, characteristics and functioning, in a similar way to how they could reasonably examine them in a shop. If a customer handles goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, they may be responsible for any resulting reduction in the value of the goods, where permitted by law. This does not remove or reduce any statutory rights relating to faulty or non-conforming goods. ## 7. How to Request a Return or Refund To request a return or refund, please contact our customer service team and provide: 1. Your order number; 2. The product(s) concerned; 3. The reason for your request, where applicable; and 4. Photographs of the product or packaging if it has arrived damaged or faulty. We will provide instructions on how to return the product where a return is required. **Please do not send products to us without contacting us first**, as this may delay the processing of your return. ## 8. Refund Processing Once we have received and assessed the returned goods, we will process any refund that is due. Refunds will normally be made to the original payment method. Depending on your bank, card provider, or payment service, it may take additional time for the refund to appear in your account. ## 9. Promotional and Sale Items Products purchased during a sale or promotional period have the same statutory consumer rights as products purchased at full price. A sale price does not remove or restrict your legal rights where goods are faulty, not as described, or otherwise fail to meet the requirements of consumer law. ## 10. Statutory Rights This policy does not affect your statutory rights under UK consumer law, including rights arising under the **Consumer Rights Act 2015** and the **Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013**, where applicable. We will not exclude or restrict any consumer right that cannot legally be excluded or restricted. Our terms are intended to be fair and transparent and will be interpreted in accordance with applicable UK law. ## 11. Contact Us If you have a question about a return, cancellation or refund, please contact: **Hydro Tan Lotions** Email: **[insert customer service email]** Address: **[insert business address]** Telephone: **[insert telephone number, if applicable]** We are committed to dealing with returns and complaints fairly and in accordance with applicable consumer law.